Art. 1 – General provisions

1. The user navigating in this area accesses Pigmentistore, accessible through the url: Browsing and transmitting a purchase order on the site implies the acceptance of the Data Protection Conditions and Policies adopted by the site indicated therein.

2. These General Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree No. 206/05 amended by Legislative Decree No. 21/14 and Legislative Decree 70/03) by

Pigmentistore Society of Francesca Farina
Location: via dell’Artigianato 28 Usmate Velate
VAT number: 03796560138
Enrolled in the REA, MB – 2537986

3. The user is required, before accessing the products supplied by the site, to read these General Conditions of Sale which are generally and unequivocally accepted at the time of purchase.

4. The user is invited to download and print a copy of the purchase form and of these General Terms and Conditions of Sale whose Pigmentistore terms reserve the right to change unilaterally and without notice.

5. It is possible to use the site and therefore access products supplied by the same and to purchase these in the following languages:
Remove point 5 if you do not use other languages ​​besides Italian, English, Spanish, Francesca, otherwise enter the additional languages ​​in this space

Art. 2 – Object

1. These General Terms and Conditions of Sale govern the offer, transmission and acceptance of purchase orders for products on Pigmentistore and do not govern, instead, the supply of services or the sale of products by parties other than seller who are present on the same site through links, banners or other hypertext links.

2. Before placing orders and purchasing products and services from different parties, we suggest checking their sales conditions.

Art. 3 – Conclusion of the contract

1. To conclude the purchase contract, it will be necessary to fill in the form in electronic format and transmit it following the relative instructions.

2. It contains the reference to the General Sales Conditions, the images of each product and its price, the payment methods that can be used, the delivery methods for the products purchased and the relative shipping and delivery costs, a reference to the conditions for exercising the right of withdrawal; methods and times for returning the purchased products.

3. Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale including the Information on the right of withdrawal and the processing of personal data.

4. The contract is concluded when the seller receives the form filled in by the user, after verifying the correctness of the data contained therein.

5. The buyer will be obliged to pay the price from the moment the online order submission procedure is completed. This will be done by clicking on the “buy” button at the end of the wizard.

6. Once the contract is concluded, the seller takes the order for his evasion.

Art. 4 – Registered users

1. In completing the registration procedures, the user undertakes to follow the instructions on the site and to provide his personal data correctly and truthfully.

2. The confirmation will in any case exempt Pigmentistore from any responsibility regarding the data supplied by the user. The user undertakes to promptly inform Pigmentistore of any variation of his data at any time communicated.

3. If the user then communicates inexact or incomplete data or even in the event that there is a dispute by the interested parties about the payments made, Pigmentistore will have the right not to activate or suspend the service until the relative deficiencies are rectified.

4. On the occasion of the first request to activate a profile by the user, Pigmentistore will assign the same user name and a password. The latter acknowledges that these identifiers constitute the system for validating user access to the Services and the only system suitable for identifying the user that the acts performed by means of such access will be attributed to him and will have binding effect against him.

5. The user undertakes to maintain the secrecy of his access data and to keep them with due care and diligence and not to sell them even temporarily to third parties.

Art. 5 – Product availability

1. Product availability refers to actual availability at the time the buyer places the order. This availability must however be considered purely indicative because, due to the simultaneous presence on the site of several users, the products could be sold to other customers before the order is confirmed.

2. Even after sending the order confirmation e-mail, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically adjusted with the elimination of the unavailable product and the buyer will be immediately informed by e-mail.

3. If the purchaser requests the cancellation of the order, resolving the contract, Pigmentistore will reimburse the amount paid within 30 days from the moment in which Pigmentistore has known the decision of the buyer to terminate the contract.

Art. 6 – Products offered

1. Pigmentistore commercializes:
Handcrafted jewelry and clothing

2. The offer is detailed on our website at the link:

Art. 7 – Payment methods and prices

1. The price of the products will be the one indicated from time to time on the site, except where there is an obvious error.

2. In the event of an error, Pigmentistore will notify the buyer as soon as possible, allowing confirmation of the order at the right amount or cancellation. Indicated in every way to indicate the price incorrectly indicated.

3. The site prices are inclusive of VAT and do not include shipping costs. Prices may change at any time. The changes do not apply to orders for which an order confirmation has already been sent.

4. Once the desired products have been selected, they will be added to the cart. It will be sufficient to follow the instructions for the purchase, entering or verifying the information requested in each step of the process. Order details can be changed before payment.

5. Payment can be made via:
Credit cards and PayPal

Art. 8 – Delivery

1. Pigmentistore carries out shipments throughout the Italian territory, excluding the Vatican City State and the Republic of San Marino.

2. Pigmentistore will only deliver to the user’s home, provided at the time of purchase.

3. Delivery is carried out, for the Italian territory, generally within 5-7, or, if no delivery date is specified, within the deadline estimated at the time of selection of the delivery method and, in any case, within the deadline maximum of thirty days from the date of confirmation.

4. With regard to European Union countries, delivery will be made in 10-15, and in any case, within a maximum period of thirty days.

5. In non-EU territories delivery will be roughly 30-35.

6. The shipping terms are to be intended as indicative and not exhaustive: any delays in the delivery of the goods do not entitle the Consumer or the Professional Buyer to terminate the concluded online sales contract;

7. If delivery is not possible, the order will be sent to the warehouse. In this case, a notice will specify the place where the order is located and how to agree a new delivery.

8. If you are not able to be present at the place of delivery at the agreed time, we ask you to contact us again to agree on a new delivery date.

9. If the delivery cannot take place for reasons not attributable to us after thirty days from the date on which the order is available for delivery, we will assume that it is intended to terminate the contract.

10. As a result of the termination the amounts will be returned, including the delivery costs with the exclusion of any additional costs deriving from the choice of a delivery method other than the ordinary method offered without unjustified delay and, in any case, within 29 days from date of termination of the contract. Transportation resulting from the termination of the contract may have additional costs that will be borne by the buyer.

11. The shipping costs are borne by the buyer and are explicitly highlighted at the time the order is placed.

Art. 9 – Transfer of risk

1. The risks relating to the products will be borne by the buyer starting from the time of delivery. The ownership of the products is considered acquired as soon as the complete payment of all the amounts due in relation to the same, including the shipping costs, or at the time of delivery, if this occurred at a later time, is received.

Art. 10 – Warranty and commercial compliance

1. The seller is responsible for the non-conformity of the items to the products ordered, in accordance with the provisions of Italian legislation.

2. If the buyer has stipulated the contract as a consumer or if any natural person acts on the site for purposes unrelated to any business or professional activity carried out, this warranty is valid provided that the defect occurs within 24 months from the date of delivery of the products; that the buyer submits a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized by the latter; that an email with photographic documentation is sent to the address

3. In the event of non-compliance, the purchaser who entered into the contract as a consumer will be entitled to obtain the restoration of the conformity of the products free of charge, by repair or replacement, or to obtain an appropriate price reduction or termination of the contract in relation to the disputed assets and the consequent return of the price.

4. We do not accept returns unless authorized and accepted in advance by the seller. In the event of a defective product, the seller will issue a credit note in return of the price paid or replace the product.

5. Products that present “imperfections” due to the process of creating them (burns, asymmetries, inhomogeneity of color, etc.) are not considered defective, these “imperfections” are to be considered a quality, symptom of the authentic craftsmanship of the Pigment products. Therefore Pigmentistore reserves the right to evaluate every single complaint following the sending of photographic documentation by the buyer.

Art. 11 – Withdrawal

1. In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within the term of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.

2. In the case of multiple purchases made by the buyer with a single order and delivered separately, the 30-day period starts from the date of receipt of the last product.

3. The user who intends to exercise the right of withdrawal must notify Pigmentistore by means of an explicit declaration, which can be sent by registered letter with return receipt to the following address: Via dell’igianato 34 Usmate Velate
The user may also indicate the intention to withdraw, indicating the order number and user name, to:

4. The buyer must exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or alternatively to send the standard withdrawal form, as per Annex I, part B, Legislative Decree 21/2014 obligatory.

5. The goods must be returned to: Via dell’Artigianato 34 Usmate Velate

6. The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will reimburse the amount of the products subject to withdrawal within a maximum period of 30 days, including any shipping costs.

7. As required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, the site may suspend the reimbursement until receipt of the goods or until the demonstration by the buyer of having sent back the goods.

8. The right of withdrawal will not apply if the services and products of Pigmentistore are included in the categories of art. 59 of Legislative Decree 206/2005 Es: customized or made-to-order products.

9. The site will make the refund using the same payment method chosen by the buyer during the purchase phase. In the case of payment made by bank transfer, and if the buyer intends to exercise his right of withdrawal, he must provide the bank details: IBAN, SWIFT and BIC necessary for the repayment.

Art. 12 – Intellectual property

1. The seller retains all intellectual property rights on the products offered for sale on the portal, in particular with respect to models, images, features and specifications of the product and other information that may be accessible to users and more generally to site visitors;

2. It is prohibited to copy, sell, steal or otherwise share the images displayed on the Portal without the prior permission of the seller. Any violation is punished according to the applicable laws.

Art. 13 – Data processing

1. The data of the buyer are treated in accordance with the provisions of the legislation on the protection of personal data, as specified in the relevant section containing the information pursuant to art. 13 D.lgs. June 30, 2003 and art. 13 EU Regulation 2016/679 (Privacy Policy).

Art. 14 – Safeguard clause

1. The data of the buyer are treated in accordance with the provisions of the legislation on the protection of personal data, as specified in the relevant section containing the information pursuant to art. 13 D.lgs. June 30, 2003 and art. 13 EU Regulation 2016/679 (Privacy Policy).

Art. 15 – Contacts

1. Any request for information can be sent by e-mail to the following address, by telephone to the following telephone number: 329 7634316.

Art. 16 – Applicable law and competent court

1. These General Terms and Conditions of Sale are governed by Italian law and interpreted on the basis of it, without prejudice to any other mandatory prevailing rule of the country of habitual residence of the purchaser. Consequently the interpretation, execution and resolution of the General Conditions of Sale are subject exclusively to Italian law.

2. Any disputes concerning and / or consequent to the same must be resolved exclusively by the Italian judicial authority. In particular, if the purchaser is a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same according to the applicable law.

These conditions have been drawn up on 01/24/2019.